Marvel Stadium Marvel Stadium

Telstra Touch and Track

2 min read

Over 400,000 people in Australia are either blind or have low vision, and a third of Australians support an AFL Club. Telstra has developed the Telstra Touch and Track™ to create a more immersive, interactive, and enjoyable experience so that no fan is left behind.

To pre-book a device for an upcoming match please see the following Pre-Event Day Telstra Touch & Track Booking Form link or the relevant match day event page.

Please Note: Pre-bookings are not available for AFL Round 15 and will be available for matches in Round 16 onwards. Pre-bookings will close ahead of match day, however devices are available from gate opening time on event day. Please visit Gate 1 Guest Services once gates are open to make a walk-up bookings (ID required). 

The Wifi enabled tablet device translates live sports into a haptic experience, allowing fans who are visually impaired to track the on-field action with just their fingertips.

The speed and low latency of Telstra's network at Marvel Stadium enables the on-field action to be translated onto the tablet and felt in near real time, which will really bring to life the live sport experience for vision impaired fans.

The near real-time responsiveness, the movement of the ball now matches the roar of the crowd in the background. The physical tablet device has a debossed layout of the footy field – that’s the opposite of embossing, which creates the raised bumps of the Braille alphabet you might be familiar with, or the raised letters on a bank card.

Telstra Touch and Track devices will be available for complimentary hire on match days at Marvel Stadium from Round 15 of the 2025 AFL season. Devices can be pre-booked prior to match day (from Round 16) for collection and use, or, patrons can turn up to Gate 1 Guest Services on match day to organise hire. Please note that an ID is required to be kept until the device has been returned. 

To pre-book a device for an upcoming match, please see the following Pre-Event Day Telstra Touch & Track Booking Form link or the relevant match day event page.

Click here to view the Telstra Touch and Track Device User Guide

For information on Telstra Touch and Track devices and hiring at Marvel Stadium, please see the FAQs below. For additional enquiries, please contact Reception.

Device Set Up

Click here to view the Telstra Touch and Track Device User Guide or see the below steps. 

1. Hold the Device - Pitch facing upwards. The braille located on the top should be positioned furthest away from you. 

2. Identify Buttons - There are four buttons arranged vertically and located in the top-right corner. From top to bottom, these are: ON/OFF; PLUS; MINUS; and REFRESH. 

3. Switch ON the device - Press the ON/OFF button once. The device will attempt to connect to internet. Once successfully connected, the steel ring will move to the top-left corner to calibrate itself. 

4. Adjust device orientation (if needed) - Depending on when you are seated within the venue, you may need to refresh the orientation. Press the REFRESH button. This will invert the ball's movements to match your orientation. Press again if you want to revert to the initial orientation. 

5. To disable vibrations, press the MINUS button once. Press the PLUS button to turn them back on. 

 

Device Assistance - Trouble Shooting

For any assistance on event-day, please visit staff at Gate 1 Guest Services, or see the below: 

Issue Solution
Ball tracking steel ring/Device not moving during game play  Force-Restart the device – Press and hold the ON/OFF button for about 3 seconds until you feel a short vibration; then release. Press ON/OFF again - the device will reconnect automatically, with the steel ring moving to the top-left to calibrate, before resume match playback. 
Ball tracking steel ring moving the wrong way Reverse the device configuration – Press the REFRESH button. This will invert the ball's movements to match your orientation. Press again to revert to original orientation.
Playing field popped out Align the field with the tablet's shell and press down gently until it snaps flush. 
Missing steel ring magnet Check that this is not under the device. Alert a stadium staff member, or visit Gate 1 Guest Services staff, who will be able to provide a replacement.
Device LED is flashing Device is on, but not connected to the internet. Hold the ON/OFF button for 10+ seconds.

 

If your device issue still persists, please see your nearest customer service team member, or visit Gate 1 Guest Services for assistance. 

How does the device work?

The combination of a debossed playing field and tactile magnet ring helps a vision impaired person ‘see’ the action on-field through their sense of touch. As the ball is run and passed around the field, the ring tracks its every motion.

As it’s kicked, the fast movement of the ring will match the intensity of noise from the field and the fans – especially if that kick turns into a goal.

 

Click here to view the Telstra Touch and Track Device User Guide

How do I know which way the ball is moving?

Each team playing will have a specific vibration that allows patrons to gauge which team is playing in which direction. Patrons may also wish to use low-latency radio commentary through the Marvel Stadium App to assist them.

See the Vibration Key Table below to assist with identifying each vibration on the device:

Touch & Track – Device Vibrations Key

Origin of Vibration

Vibration Sensation

Meaning

Bottom of shell

Short, low-pitched pulse

Home mark

Bottom of shell

Long, low-pitched vibration

Home takes possession

Field

Short, high-pitched pulse

Away mark
Field Long, high-pitched vibration Away takes possession

Entire device

Medium length, mixed-pitch vibration

Behind

Entire device

Very long, mixed-pitch vibration

Goal!

How do I hire a device?

Devices are available to pre-book prior to match day via the booking form, or by visiting Gate 1 Guest Services on match day – from gate opening time, subject to availability. Devices are available to be hired at any point during a match.

Patrons (or a Parent/Guardian/Carer) are required to provide their details and a valid form of ID. IDs will be safely kept at Guest Services until the device is returned.

What ID cards are accepted?

Acceptable forms of identification include:

- Driver’s License (Physical card; or Digital no. required)
- Proof of age card (AUS)
- Medicare (AUS)
- Pensioner card (AUS)
- Passport

What if I run out of battery during the match?

Each device can last up to 180 minutes of continuous motion. There is an extra battery capacity built in to ensure the device will always last at least a full single game. Should this not be the case, please notify your nearest staff member to assist with retrieving a new device, or alternatively, please visit Gate 1 Guest Services. 

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